Customer Service Questions?
We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…
How to Order
Online Orders: Ordering on this web site is very easy – simply follow these steps
- Browse our RAM Mount collection and find the items you would like to purchase.
- Add the item to you shopping cart.
- Repeat the process until you have all your items and view your Cart.
- Click on the checkout item to go to our secure ordering page. It opens a new page so allow it if the page is blocked.
- Fill in the details you are prompted for and submit your RAM Mount order.
- An initial email will be sent to you immediately and one will be sent once we process your payment for your order.
Please ensure that a secure address is given as we cannot take responsibility for lost or stolen parcels unless the parcel is sent by courier with signature on delivery.
Phone Orders: Australian customers can call us free of charge during business hours WST on 1800 008 482 for information or to place an order.
Currency
Payment Methods
You have several options on how you can pay for your purchase. They include
Credit Card:
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Direct Deposit:
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.
Pay Pal:
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.
Delivery Charges and Timeframes
GST and Taxes
A charge of 10% GST is included in the retail price shown. The price shown is the price charged for Australian customers.
GST on international orders
International Customers do not pay the GST and will pay less for the item than that shown on the site. The total price of your order will include the 10% GST at the start of the checkout. However, this will be reduced when your international delivery destination is specified and we automatically deduct the Australian GST from your order.
Security
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Lifetime Warranty
The exclusive NPI Lifetime Warranty states that all RAM products and parts are warranted against defects in materials and workmanship for the life of the product or part. See our Lifetime Warranty page for more information.
Returns and Refunds Policy
We have a 30 day return policy, if the item is wrong or you are unhappy with the product. If there is a problem with the product we will replace it under the Lifetime Warranty as per the RAM Mount website: http://www.rammount.com/learning_center/warranty
Privacy Policy
We have a comprehensive online privacy policy that is explained on another page. Please view our Privacy Policy Here.
Contact Us
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone and email addresses can be found on the contact page.
